Welcome to VybMate!
These terms and conditions outline the rules and regulations for the use of VybMate's Website and Services.
Last updated: December 18, 2025
1. ACCEPTANCE OF TERMS
By accessing and using VybMate, you accept and agree to be bound by the terms and provision of this agreement. Continued use of the platform after updates to these terms constitutes acceptance of the modified terms.
2. DEFINITIONS
- "Service" refers to the Vybmate services offered through the Vybmate platform
- "User" refers to anyone who accesses or uses our platform
- "Vybmate" refers to individuals offering services on the Vybmate platform
- "Client" refers to individuals seeking Vybmate services
- "Dispute" refers to any disagreement between clients and VybMates regarding service quality, completion, or payment
- "Platform" refers to the VybMate website, mobile application, and related services
3. USER RESPONSIBILITIES
- Users must be at least 18 years of age
- Users must provide accurate and truthful information
- Users are responsible for maintaining the confidentiality of their account
- Users must not use the platform for any illegal activities
- Users must comply with all local laws and regulations in their jurisdiction
4. SERVICE GUIDELINES
- No illegal activities are permitted
- Respect and professionalism are required at all times
- Users must comply with all local laws and regulations
- Services must be completed as agreed upon during booking
- Both parties must adhere to safety and security guidelines
5. PAYMENT TERMS
- All payments can be made through the platform using approved payment methods
- Payments made through the platform, are processed through secure escrow system until service completion
- Service fees and processing fees for payments made through our secure escrow system are non-refundable as outlined in our Refund Policy
- Users are responsible for any applicable taxes for services they provide
6. DISPUTE FILING AND RESOLUTION PROCESS
6.1 Service Completion and Dispute Filing
- Services are automatically marked complete 1 hour after the scheduled service period ends
- Disputes must be filed within 1 hour of service completion
- **Important**: Disputes only apply to escrow payments; non-escrow payments are not mediated by the platform
- Clients can file disputes through the platform interface for escrow payments
- All disputes require a detailed explanation of the issue and any supporting evidence
- Evidence may include photos, messages, or documentation relevant to the dispute
6.2 Dispute Investigation Process
- All disputes are reviewed by our impartial admin team
- Both parties will be notified of dispute filing and investigation commencement
- Investigation period may last up to 7 business days depending on complexity
- Additional information or evidence may be requested from either party during investigation
6.3 Possible Dispute Outcomes
The admin team may decide one of the following outcomes based on evidence review:
a) Full Refund to Client:
- Service amount is fully refunded to client (excluding platform and processing fees)
- Vybmate does not receive payment for the service
- Applied when service was not delivered
b) Full Payment to Vybmate:
- Full service amount is released to Vybmate
- No refund provided to client
- Applied when service was delivered satisfactorily and dispute lacks merit
c) Partial Resolution:
- Service amount may be split between client (partial refund) and VybMate (partial payment)
- Applied when both parties share responsibility or service was partially completed
- Specific percentages determined based on evidence and circumstances
d) Alternative Resolutions:
- Service credit or platform vouchers may be offered in lieu of refunds
- Additional services or compensation arrangements as deemed appropriate
- Mediation between parties for mutually acceptable solutions
6.4 Appeals Process
- Decisions made after mediation are final and cannot be further contested
6.5 Dispute Resolution Timeline
- Initial response to dispute filing: Within 24 hours
- Investigation completion: Within 7 business days
- Decision notification: Within 24 hours of investigation completion
7. CHAT AND COMMUNICATION POLICIES
7.1 Chat Availability and Restrictions
- Chat functionality is available from booking confirmation through 1 hour after service completion
- Services automatically complete 1 hour after the scheduled service period ends
- Post-service chat remains active for 1 hour to allow dispute filing and final communications
- After the 1-hour window, chat access becomes read-only for reference purposes
- During active disputes, all chat channels become read-only to preserve evidence integrity
- Chat messages are automatically deleted after 30 days for privacy and data management
7.2 Communication Guidelines
- All communication must remain respectful and professional
- Harassment, threats, or inappropriate content are strictly prohibited
- Users who violate communication guidelines may face account restrictions or termination
- Platform reserves the right to monitor communications for safety and compliance purposes
8. PRIVACY AND DATA PROTECTION
- We respect your privacy and protect your personal information in accordance with applicable laws
- Data is collected and used in accordance with our Privacy Policy
- Personal information is not shared with third parties without explicit consent
- Chat messages and dispute evidence are retained according to our data retention policies
- Users have the right to request deletion of personal data subject to legal and operational requirements
9. PLATFORM FEES AND CHARGES
- Platform service fees are clearly disclosed during booking process
- Payment processing fees are applied to all transactions
- All fees are non-refundable except in cases of platform technical failures
- Fee structures may be updated with reasonable notice to users
- Users accept all applicable fees before confirming bookings
10. ACCOUNT TERMINATION AND SUSPENSION
10.1 Platform Rights
- We reserve the right to suspend or terminate accounts that violate these terms
- Repeated dispute filings without merit may result in account restrictions
- Fraudulent activity or safety violations result in immediate account termination
- Users engaging in illegal activities will be reported to appropriate authorities
10.2 User Rights
- Users may terminate their account at any time through platform settings
- Account termination does not affect existing bookings or pending disputes
- Upon termination, certain provisions of these terms will continue to apply
- Users are entitled to withdraw remaining account balances subject to platform policies
11. LIMITATION OF LIABILITY
- VybMate acts as an intermediary platform connecting clients and service providers
- We are not liable for the quality, safety, or legality of services provided
- Our liability is limited to the amount of platform fees collected for disputed transactions
- Users assume responsibility for their safety and security during service arrangements
- Platform is not responsible for disputes arising from services arranged through the platform
12. FORCE MAJEURE
- Neither party shall be liable for delays or failures due to circumstances beyond reasonable control
- Force majeure events include natural disasters, government actions, or technical emergencies
- Affected services may be cancelled with full refunds when force majeure prevents completion
13. GOVERNING LAW AND JURISDICTION
- These terms are governed by the laws of the jurisdiction where VybMate operates
- Any legal disputes will be resolved in the competent courts of our operating jurisdiction
- Users consent to jurisdiction and venue for any legal proceedings
14. CHANGES TO TERMS
- We reserve the right to modify these terms at any time with reasonable notice
- Significant changes will be communicated via email and platform notifications
- Users must accept updated terms before continued platform use
- Failure to accept updated terms may result in account restrictions
15. SEVERABILITY
- If any provision of these terms is deemed invalid or unenforceable, remaining provisions continue in full effect
- Invalid provisions will be replaced with enforceable alternatives that achieve similar intent
16. ENTIRE AGREEMENT
- These terms, along with our Privacy Policy and Refund Policy, constitute the entire agreement
- Previous agreements or understandings are superseded by these terms
- Modifications must be in writing and agreed upon by both parties
17. CONTACT INFORMATION
For questions about these terms, dispute filing, or general support, please contact us through:
- Platform support system (preferred method)
- Email: support@vybmate.com
- Help section within the platform application
By using VybMate, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, including all dispute resolution procedures and possible outcomes.