PRIVACY POLICY
Last updated: November 15, 2025
VybMate ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
1. INFORMATION WE COLLECT
1.1 Personal Information
- Name, email address, phone number
- Profile photos and personal descriptions
- Government-issued ID for verification purposes
- Payment information and billing details
- Location data when using our services
1.2 Service Information
- Service offerings and pricing
- Booking history and preferences
- Communication between users
- Reviews and ratings
1.3 Technical Information
- Device information and IP addresses
- Browser type and operating system
- Usage patterns and analytics data
- Cookies and similar tracking technologies
2. HOW WE USE YOUR INFORMATION
2.1 Service Provision
- Creating and managing user accounts
- Facilitating bookings and payments
- Providing customer support
- Ensuring platform safety and security
2.2 Communication
- Sending service updates and notifications
- Responding to inquiries and support requests
- Marketing communications (with consent)
- Important policy or terms updates
2.3 Improvement and Analytics
- Analyzing usage patterns to improve our services
- Developing new features and functionality
- Conducting research and analytics
- Ensuring platform performance and security
3. INFORMATION SHARING
3.1 With Other Users
- Profile information visible to potential clients
- Service details and availability
- Reviews and ratings (anonymized when appropriate)
- Communication necessary for service delivery
3.2 With Service Providers
- Payment processors for transaction handling
- Identity verification services for safety
- Cloud storage and hosting providers
- Analytics and marketing service providers
3.3 Legal Requirements
- Compliance with applicable laws and regulations
- Response to legal processes and government requests
- Protection of our rights and property
- Prevention of fraud and abuse
4. DATA SECURITY
4.1 Security Measures
- Industry-standard encryption for data transmission
- Secure data storage with access controls
- Regular security audits and assessments
- Employee training on data protection
4.2 Data Retention
- Personal information retained as long as necessary
- Account deletion removes most personal data
- Some information may be retained for legal compliance
- Anonymized data may be retained for analytics
5. YOUR RIGHTS AND CHOICES
5.1 Account Management
- Access and update your personal information
- Control your privacy settings and preferences
- Delete your account and associated data
- Download your personal information
5.2 Communication Preferences
- Opt-out of marketing communications
- Control notification settings
- Manage cookie preferences
- Request information about data processing
6. INTERNATIONAL DATA TRANSFERS
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.
7. CHILDREN'S PRIVACY
Our platform is not intended for users under 18 years of age. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us immediately.
8. UPDATES TO THIS POLICY
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our platform and updating the "Last updated" date.
9. CONTACT US
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
- Email: privacy@vybmate.com
- Through the help section of our platform
- By mail: VybMate Privacy Team, [Address]
Your privacy is important to us, and we are committed to protecting your personal information while providing you with the best possible service experience.